Step by step instruction to deposit

1. log in to your account and click the green “Deposit” button in the top right corner of the main window (Squared in red).  

2. It displays a pop-up window with 2 options to deposit crypto and to buy crypto with a card(this will take you to the "buy crypto with card page")

3. Click on the "deposit crypto" option, search and click on the cryptocurrency you want to deposit, then click next, this will display your deposit address alongside it's QR code.

Or you click on account on the "Account" menu, search for the cryptocurrency you want to deposit using the Search field at the top and click on “Deposit” on the corresponding row. This will display your deposit address alongside it's QR code

4. Copy and paste this address to the address field of the external platform you intend to withdraw your crypto from and initiate a withdrawal.

There are some coins that have additional identifier fields generally called Payment ID (e.g. Memo for BNB, Destination Tag for XRP, etc.)

It is crucial to remember to paste this data into a corresponding field when sending a deposit. If you missed this step, you will need to contact our support.

Note: Each asset in your account has a separate unique address. A deposit sent to the wrong address cannot be automatically processed and confirmed transactions on the blockchain are irreversible.

And also, There’s no minimum deposit amount, but as a general rule in crypto, sending very small amounts of crypto referred to as “dust” could render your deposits unusable.

Status of your Deposit

Once your deposit is broadcasted, your recent deposit will show up on the "Latest Transaction" section at the bottom of your "Account page"

Please be patient with the deposit, your fund should show up on your balance within 5-10mins