To withdraw a coin, kindly login to your account and click on “Account” , search for your preferred coin (using the search field above) and click on the withdraw button on the withdraw column


         

 

Note: To withdraw your coin, please ensure the coin is on your main account, if not, kindly click on the second arrow on the transfer column to move your coin to your main account. 

 

  • Input the exact amount you’d like to withdraw in the amount field and also ensure you have enough balance to cover the transaction fee (the transaction fee amount is shown below the amount field). 
  • Paste the destination address and ensure you have the correct address to avoid loss of funds
  • Enter your authentication code and click on “Withdraw”

     

Note: you need to enable 2fa before you can withdraw any currency.

 

A notification will be displayed: “Please confirm this withdrawal via email.” After which a mail will be sent to your registered email address containing a link to confirm your withdrawal Important: Cross check the destination address and the amount properly and ensure they are both correct to before you confirm the withdrawal.

 

  • Click on the link and you will be re-directed back to your account page. With that, your withdrawal has been successfully initiated

 

You can track the progress of your withdrawal on the “Account” page by scrolling down to the “Latest Transaction” section or on the report page under the “Deposit and Withdraw” history tab.